Royal Gateway Wallcovering (ART 102)

Is my order confirmed?

You will receive a system generated email and SMS on order confirmation. Please contact our helpdesk (email esales@marshallsindia.com OR call us at +91 92092 56565) if you are unsure at any point.

When will my order be shipped?

We ship all the orders within 1-3 days. You will receive an email / SMS confirmation as soon as your order is shipped.

When will my order get delivered?

Delivery timelines may vary depending on your location. However, it usually takes 4-7 days after dispatch to deliver your order.

How much do you charge for delivery?

We offer free delivery on all order values. So feel free to order whatever you like & no extra charges would be levied for delivery.

How can I track my order?

As soon as the order is shipped, we send you an email & SMS with tracking no. & tracking link of our courier vendor.

You can also track your order by clicking on the Track Order option in my profile page. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our helpdesk immediately.

Help

Give us a shout if you have any other questions and/or concerns.

Email: esales@marshallsindia.com

Phone: +p1 92092 56565.

How do I cancel an order?

Once you complete your payment, order is successfully placed in our system. However, for your convenience, we offer no-questions asked & hassle-free cancellation policy for all orders. An order can be cancelled any time before it is dispatched. Just drop us an email at esales@marshallsindia.com OR call us at 1800 412 5940 to cancel the order. Do not forget to mention your order number & the reason for cancellation in the mail. This will allow us to identify your order quickly & your feedback will help us serve you better in future.

www.marshallsindia.com is a property of Marshalls Enterprise India Private Limited, an Indian Company registered under the Companies Act, 1956 having its registered office at 109, Kakad Udyog Bhavan, L J Road, Mahim (west), Mumbai,, Maharashtra 400016.

Information we collect

Contact information

We might collect your Name, Email Id, Mobile Number, Phone Number, Address, City, State, Pincode, Country and IP address.

Payment and billing information

We might collect your billing name, billing address and payment method when you buy products here. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner CC Avenue.

Information you post

We collect information you post in a public space on our website or on a third-party social media site belonging to MarshallsIndia.com.

Demographic information

We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

Other information

If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you

We collect information directly from you when you register for an online transaction. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you

We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions

We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services

We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes

We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products from us we'll enroll you in our newsletter.

We use information to send you transactional communications

We might send you emails or SMS about your account or a ticket purchase.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf.

We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers

We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners

This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves

We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy

We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails

To stop receiving our promotional emails, please email esales@marshallsindia.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Help - Customer Care Manager

Marshalls House, 13A, Dainik Shivner Marg, Wori, Mumbai, Maharashtra 400018

Email: esales@marshallsindia.com

Phone: +91 92092 56565

If you have any questions about this Policy or other privacy concerns, you can also email us at esales@marshallsindia.com

Updates to this policy

This Privacy Policy was last updated on 28.12.2017. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

I have asked for wallpaper application support in my order – what happens after I place the order?

Within 48 hours of successful order placement, you will receive a call from our customer service associate for the application of the product. If you want to get the application done via Marshalls certified contractors, you can confirm the same on call. However, if you already have someone to take care of the application, kindly inform us on this call.

How will Marshalls get the wallpaper application done?

After you confirm the requirement for application, we will select one of our certified applicators for you. As soon as the wallpapers are delivered, our customer service associate will arrange a site visit to inspect the condition of your wall & check if the ordered quantity is sufficient for installation. Once everything is confirmed, application will be done as per your convenient time & date. Application charges will be extra & collected directly by the applicator. Approximate charges for the same is 600 per roll plus gst subject to a minimum of Rs 1500 per visit.

Why should I opt for application via Marshalls?

Our certified applicators are highly skilled & trained directly by Marshalls. So, if you opt for application via Marshalls, you can expect hassle-free service with a promise of superior finish. At any time if you have queries or concerns, you can reach out to our helpdesk.(mail esales@marshallsindia.com OR call us at 1800 4120 3395)

I declined to take the application service, but now I have changed my mind & want Marshalls to get the application done. What should I do?

If you want to re-opt for the application service, just give us a call at 1800 4120 3395 or write to us at esales@marshallsindia.com.

We will arrange the application at your house by our certified experts

Will the wallpaper application be charged separately?

Yes, the wallpaper application charges will be extra and they need to be paid directly to the applicator after the service.

How much will the applicator charge?

Approximate charges for the same is 600 per roll plus gst subject to a minimum of Rs 1500 per visit. This is purely for wallpaper installation. In case if surface preparation is required then the charges for the same will be extra.

Hence, kindly discuss the application charge with the applicator after site inspection is complete.

Can you tell me more about the application process?

To understand the application process in detail, kindly see our installation video. At any time if you have any queries or concerns, you can reach out to our helpdesk (mail esales@marshallsindia.com OR call us at 1800 4120 3395)

Are any other products required for wallpaper application?

Yes. A wall needs to be prepared before wallpaper application to ensure superior long lasting finish. You might need a primer, putty & adhesive for this process.

How do I get these products and do I have to pay separately for them?

Yes. These products need to be purchased separately. You can also ask the applicator to arrange these products for you.

How long does it take to complete the wallpaper application?

Wallpaper application time is subject to the condition & size of the wall. The wallpaper installation will not take more than 90 minutes per wall. You can talk to the applicator to get a better understanding of the process & application time for your wall.

Does Marshalls provide any warranty?

Marshalls provides a 3 year warranty on all products, subject to a product related complaint. However, we do not offer any warranty on the application.

Help - I am not satisfied with the application. What should I do?

For any grievance, you can reach out to our helpdesk

Email: esales@marshallsindia.com

Phone: 92092 56565