(SOP 504_New)

Once you complete your payment, order is successfully placed in our system. However, for your convenience, we offer no-questions asked & hassle-free cancellation policy for all orders. An order can be cancelled any time before it is dispatched. Just drop us an email at esales@marshallsindia.com OR call us at 1800 412 5940 to cancel the order. Do not forget to mention your order number & the reason for cancellation in the mail. This will allow us to identify your order quickly & your feedback will help us serve you better in future.

www.marshallsindia.com is a property of Marshalls Enterprise India Private Limited, an Indian Company registered under the Companies Act, 1956 having its registered office at 109, Kakad Udyog Bhavan, L J Road, Mahim (west), Mumbai,, Maharashtra 400016.

Information we collect

We might collect your Name, Email Id, Mobile Number, Phone Number, Address, City, State, Pincode, Country and IP address.

We might collect your billing name, billing address and payment method when you buy products here. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner CC Avenue.

We collect information you post in a public space on our website or on a third-party social media site belonging to MarshallsIndia.com.

We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you when you register for an online transaction. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We might use your information to confirm your registration for an event or contest.

We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We may use information to protect our company, our customers, or our websites.

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products from us we'll enroll you in our newsletter.

We might send you emails or SMS about your account or a ticket purchase.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We will tell you before we do this.

Email Opt-Out

To stop receiving our promotional emails, please email esales@marshallsindia.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Marshalls House, 13A, Dainik Shivner Marg, Wori, Mumbai, Maharashtra 400018

Email: esales@marshallsindia.com

Phone: +91 92092 56565

If you have any questions about this Policy or other privacy concerns, you can also email us at esales@marshallsindia.com

This Privacy Policy was last updated on 28.12.2017. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

You will receive a system generated email and SMS on order confirmation. Please contact our helpdesk (email esales@marshallsindia.com OR call us at +91 92092 56565) if you are unsure at any point.

We ship all the orders within 1-3 days. You will receive an email / SMS confirmation as soon as your order is shipped.

Delivery timelines may vary depending on your location. However, it usually takes 4-7 days after dispatch to deliver your order.

We offer free delivery on all order values. So feel free to order whatever you like & no extra charges would be levied for delivery.

As soon as the order is shipped, we send you an email & SMS with tracking no. & tracking link of our courier vendor.

You can also track your order by clicking on the Track Order option in my profile page. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our helpdesk immediately.

Give us a shout if you have any other questions and/or concerns.

Email: esales@marshallsindia.com

Phone: +p1 92092 56565.