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Cancellation and Returns

How do I cancel an order?

Once you complete your payment, order is successfully placed in our system.

However, for your convenience, we offer no-questions asked & hassle-free cancellation policy for all orders.

Just drop us an email at esales@marshallsindia.com OR call us at 9209256565 to cancel the order.

Do not forget to mention your order number & the reason for cancellation in the mail.

This will allow us to identify your order quickly & your feedback will help us serve you better in future.

What if items have been shipped out? Can I still cancel?

Once the material is shipped the same cannot be cancelled.

Once I cancel my order, when will I receive my refund?

In case of cancellations, the amount will be refunded to the original source within 7 working days.

What is your return policy?

If for any reason you wish to cancel the order, you can easily return your items within 14 days from the date of our invoice.

Just drop us a mail at esales@marshallsindia.com OR call us at 9209256565 to return the order.

Do not forget to mention your order number & the reason for returning in the mail.

However, please make sure that original packaging is intact & the transparent plastic covering of the wallpaper is not tampered with, in any way. In lieu of this return you can purchase some other product / design. We do not issue refunds unless there is a defect or damage in the product.

Is there anything I need to take care of before returning the order?

For any return to be successfully processed, please ensure that the transparent plastic covering of the wallpaper is not tampered with in any way. Kindly also keep the original packaging intact for the product to be easily shipped back to us.

Till when can I return an order?

You can easily return your items within 14 days from the invoice date.

Do you arrange for reverse pickups?

Yes. Reverse pickup can be arranged by us, but at a charge.

You will receive a mail confirming that reverse pickup has been initiated.

I have received a damaged product, what should I do?

We inspect all items before dispatching, to meet our highest quality standards. However, for some reason if the material is delivered damaged, you can write to us attaching the photos of the product at esales@marshallsindia.com OR call us on 9209256565.

We will ensure that the damaged material is picked up & replaced on priority.

My damaged product has been picked up. When will I receive a replacement?

Once your product is picked up, we initiate a replacement for you right away. It will take another 5-7 days to be delivered from the date of dispatch.

Can I choose a different item in exchange?

We only allow replacement of the same product currently.

However, if you intend to replace the delivered item with another design, please initiate the return of the delivered order & place another order for the desired product.

Can I return these items in the nearby Marshalls store instead?

No, any item purchased from our website cannot be returned in any local store.

To return any item bought online, please write to us at esales@marshallsindia.com OR call us at 9209256565.

I need help

Where do I need to contact? If you need any assistance at any point, you can write to us at esales@marshallsindia.com OR call us at 9209256565.

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